A Guide to Social Services in Swansea
Swansea Social Services provides services for vulnerable people in our community who need support care or protection.
Often we work in partnership with other organisations in the area to provide these services.
Getting support from Social Services
People receive support from social services after an assessment has been completed. This is where a social care (or sometimes health) professional meets with you to discuss your difficulties fully and produces a statement of your needs. This helps us work out what kind of support will be most useful to you. (There is no charge for assessments.)
We use a set of rules called eligibility criteria when we assess your needs. They help us to give higher priority to people with the most urgent needs or who are at greater risk of coming to harm (for further information see our separate leaflet on eligibility criteria)If we are able to help, we will work with you (and your carer/s) to look at the kinds of support that may be available.
You can ask for an assessment by contacting us. You will find contact details in the rest of this leaflet.Please note:some services require payment of a charge, although charges are usually based on the ability to pay.
Support for Carers
A carer is someone who regularly helps to looks after a friend or relative who cannot manage at home because of a mental or physical illness or the effects of old age. (This does not include anyone who is paid to provide such care.)
Social Services has a responsibility in some circumstances to carry out a carers needs assessment of informal carers. This explores whether a carer needs additional help if they are to continue with their caring role. (There is a separate leaflet with more information about carers assessments.)
Social Services also helps support the Swansea Carers Centre based at:
Address: 104 Mansel Street Swansea Tel: 01792 653344The Centre provides further information, help and support to carers.
Further Information
You can use the telephone numbers to find out more about our services.
Our web site address is:
http://www.swansea.gov.uk/socialcare
or email us at
social.services@swansea.gov.uk
For general enquiries about services provided in the City and County of Swansea:
01792 636110
North and South Divisions
There are a number of references in the listings to North and South Division. These refer broadly to the following areas:
South Division:West Swansea, Gower and Townhill, Central Swansea, St. Thomas, Bonymaen and Mayhill
North Division: Fforestfach, Penlan, Blaenymaes, Gorseinon and Loughor, Morriston, Llansamlet, Birchgrove and Lower Swansea Valley.
Child and Family Services
Confidential help, advice and support to ensure the safety and welfare of children and young people. Also use these numbers for any concerns about child abuse or neglect
01792 635180 - South Division
01792 533200 - North Division
Child Disability Team
01792 515050 - Support and advice for children and young people with disabilities (physical, learning and sensory)
01792 515086 - Text telephone for deaf and speech impaired customers
Children’s Partnership Team
Offers a range of preventative services for children and their families, including Direct Parenting support and a service for Dads. Coordinates Sure Start programme of services. 01792 612155
01792 517222 - Children’s Information Service
Fostering and Adoption
01792 522900 - Confidential advice concerning fostering and adoption
Leaving Care and Youth Homelessness
01792 455105 - The Barnado’s Bays Project provides confidential help, advice and support for young people leaving care and young people who are homeless
Mayhill Family Centre
01792 468584 - Offers a range of targeted education/parenting support services to safeguard and promote the welfare of children and families in the local area
Youth Offending Team
01792 522800 - Social workers and probation officers who provide support in dealing with court related matters for young offenders
Elderly and Disabled Persons
Advice and assessment to access home care services, home adaptions and equipment, day care services, short or long term residential or nursing home care. Use these numbers to find out about Blue Badges (parking permits for people with disabilities) 01792 636519
Fax - 01792 637495
Minicom - 01792 636723
Mobile/Text telephone for deaf and speech impaired customers - 07796 275412
Email - SEDPintaketeam@swansea.gov.uk
Swansea Disabled Living Centre
01792 580161 - Provides help and advice on equipment for daily living and adaptations for the home
Emergency Duty Team
01792 775501 - In an emergency outside of normal working hours, use this number to contact social services
Learning Disability Services
01792 614100 - Advice and assessment to access residential, respite and day services
Lifelines (Community Alarm Service)
01792 791771 - A 24 hour alarm service for older people and people with disabilities assessed to be at risk when alone
Mental Health
Personnel from Social Services and the Swansea NHS Trust who provide confidential advice, assistance and counselling for adults. Advice and assessment to access mental health services
01792 469600 - West Swansea, Gower and Townhill
01792 517853 - Central Swansea, St. Thomas, Bonymaen and Mayhill
01792 899909 - Fforestfach, Penlan, Blaenymaes, Gorseinon and Loughor
01792 841435 - Morriston, Llansamlet, Birchgrove and Lower Swansea Valley
Older People
See Elderly and Disabled Persons
Substance Misuse
0845 6076676 - Helpline for Alcohol and drug misuse
Vulnerable Adults
01792 636278 - For any concerns about abuse and / or neglect of people who are vulnerable because of physical or mental disability
Welfare Rights Unit
01792 533533 - Provides comprehensive advice on benefits claims appeals, advice on tax credits, debts and housing benefits
Comments and Complaints
We encourage people who are unhappy with the services they receive to make a comment or complaint. Full details are given in the leaflet ‘ Making a Comment, Complaint or Compliment about Social Services ’.
01792 637345 - For further advice and information on making a complaint related to Social Services telephone
Contact us on 01792 636693 if you would like a copy/copies of this information leaflet in a language other than Welsh or English or if you would like to receive it in another format e.g. large print, audio tape.