Support Worker Access to your Home
- Staff will not enter your home without your permission and only when you are there.
- The only time support workers would enter your home without being asked would be in an emergency or if they felt you were in immediate danger of harm, injury or illness.
- If we hold any keys for your property, we store them securely and only use them as agreed in your Service Agreement meeting. This could be in such situations that your door was not answered and we wanted to check you are okay.
- If we enter your property at any time and you are not there, we will usually have another person with us such as your Social Worker. This may not always be possible.
- If we enter your property at any time and you are not there we will tell you and your Care Manager.
Cancellations
Your session may be cancelled for such reasons as sickness, holiday or training. These things may apply to you and your support worker. At your Service Agreement meeting we will agree with you and your Care Manager the arrangements for providing replacement staff and covering sessions. This will depend on your needs and our availability of staff. If you need cover and for any reason we can’t provide it, we will inform you and your Care Manager so special arrangements can be made.
Damage
We will do our best to look after your property and possessions while supporting you. If anything gets damaged by us we will make sure everything is safe and organise a replacement if possible, claiming on our insurance. If needed we can help you claim on your own insurance.
Health and Safety
We will ensure the safety of the people using our service as much as is possible. We will ensure our staff are trained and have the equipment to give you the help you need. With you, your carers and your care manager we will talk about any areas, any problems or danger and reduce these – we will complete a risk assessment.
As well as our service users we must keep our staff safe. In our risk assessments we will say if we are worried about anyone’s safety and reduce this risk.
If staff are feeling unsafe due to who they are working with and where they are working, we may have to change things or stop our service. If we have any such worries we will meet with you, your carers and your care manager.
If you would like more information about our Health and Safety Policy, please contact us on 01792 476132.
Loans and Gifts
West Glamorgan Doorways could encounter problems if staff accept loans and gifts. This means that staff are not allowed to accept any:
- Money
- Gifts
- Be offered the loan of items
To conclude, staff in no way should benefit financially or receive favours in return for the support they provide. Staff are instructed not to accept items and if they do, could result in them being in trouble. The only things that may be accepted are such items as a tin of biscuits for example at Christmas, that will be given collectively to Doorways as an organisation. Any such given gifts will be recorded by the organisation.
Travelling
All our staff are insured to carry service users in their own vehicles.
We will agree travel arrangements at your Individual Service Agreement meeting.
Terms and Conditions
This Guide tells you about the terms and conditions under which we provide your support. Both you and Doorways have to stick to the terms and conditions.
If you don’t we will talk to you and your Care Manager to put things right.
If we break the terms and conditions you should tell Doorways, your Care Manager, your carer-relative, so we can put things right.
If you are not happy with anything you can use the Complaints Procedure within this pack.
West Glamorgan Doorways get their money from Swansea Social Services. We agree with them and you the help we are able to give you. We will agree this with you at an Individual Service Agreement meeting. We will review this not more than six monthly. We can make small changes to this agreement but we may have to meet again if there are big changes.
And Finally
We hope you will be happy with the help we give you. If you would like to say anything about our service please ring us on 01792 476132.
Have a look in this pack at the Compliments and Complaints Policy. If you don’t understand anything in it ring us on 01792 476132.
If you have any problems/comments you can ring us on
01792 476132
in office hours Monday-Friday 9am-5pm
or
07910 275 601
or
Your Care Manager on 01792 614100
You can also ring this number if you have problems at any time
or
Mencap Helpline on 0800 8000 300
They provide help on a wide range of issues for adults with learning disabilities and their families