Service User Guide
December 2004
Support Service Leader: Adam Mason
Between Monday to Friday 9am – 5pm you will always be able to speak to
myself or Robin.
These are our main numbers
(01792) 476132
Or
07910 275 601
You can also ring these numbers if you are supported outside the hours of
9am-5pm Monday to Friday.
You may want to ask advice
Or
Have a question
Or
Want to comment about our service
Your support workers can also be contacted when you are due to receive
support.
Adam’s number is 07910 275 602
Robin’s number is 07910 275 603
Please try our main number first as they could be busy or driving their car.
When can’t you speak to someone?
You won’t be able to speak to someone from Doorways when our office is closed. It is open Monday-Friday 9am-5pm (unless you are being supported outside these hours).
If you need to speak to someone urgently and you can’t speak to us,
you can ring the Emergency Duty Team run by Swansea Social Services.
The number is (01792) 775501.
If you have any questions please ring me.
Adam Mason
Service Agreement Form (SAMPLE)
My Support Worker
My support is on a Tuesday
Time 2pm to 3pm
I will have help to:
Shop
Sort out money
Compliments and Complaints
We like to know if you are happy or unhappy with the help we give you.
- If you are happy, please tell us so your support can carry on in the same way,
or
- If you are unhappy, please also tell us so we can put any problems right.
Please contact us by:
- Speaking to your support worker,
or
- Telephone Adam Mason on 476132,
or
- Write to Adam Mason, 347 Llangyfelach Road, Brynhyfryd, Swansea, SA5 9LQ
What do we do?
We provide services to adults who have a learning disability in the Swansea area.
We are funded by the City & County of Swansea Social Services Department.
We are non-profit making – we don’t make money.
We are run by a group of carers and others who aren’t paid; they want to provide good services to people in Swansea. They are our Committee.
We help people live in their own homes and offer help with such things as:
- Shopping
- Sorting out money
- Sorting out letters
- Help with tablets
- Helping us improve their skills
- Attend health appointments
- Help people attend day services
Our staff regularly go on courses to make sure they can help you in the best way they can.
We also provide skills assessment services to see if there are things people need help or training with.
We provide a getting-to-know-you service and this helps people prepare for living with new people in new places.
We provide support that Swansea Social Services fund and agree meet their Eligibility Criteria. The Eligibility Criteria means the things they tell us we should or should not provide.
How do you have help from us?
Speak to your Care Manager, your Community Nurse or your Social Worker. If they agree you need help from us, they will arrange a meeting so we can all agree the best way to assist you.
Do we charge?
We don’t, but your Care Manager, Social Worker or Community Nurse will see if you need to pay. They will check your savings and benefits and the Care Manager will sort out any payments. You may be asked to sign a time sheet by your support worker to confirm the times you have been supported.
If you can afford to pay we ask for £3 per session for our Assessment Services to help pay for shopping, entrance fees and meals out. Your Support Worker will collect this and give you a receipt.
When could your service stop?
We will agree with you and your Care Manager how we can help you. Your service with us may stop if:
- Any agreements are completed
- If you need more help than we can offer
- Should you ask for a change in the Provider
- If your Care Manager tells us things need to change
- If we have any worries regarding you or your support worker’s safety
If you would like to stop or tell us something about the help we give you, please tell your Support Worker, Care Manager or ring us and we can decide together what to do next.
Your Support Worker may ask you to sign a time sheet or a charging form if you need to pay for your help. We will tell you if you need to do this.
You may need to stop your support for a time if you are on holiday or ill. If this is the case, you must tell your support worker or ring us as soon as you can.