This is a place to keep my
Financial Support Plan
7) Other People and Information
This section will provide me with some extra information that might be helpful for me.
It will tell me about:
- Other people who can help me.
- Professionals outside the Consortium.
- Other people who work with the Consortium.
- What information I should have when using Consortium services.
Other People who can help.
The Consortium Tenants Group
- This is a group of Tenants who use Consortium services. They meet together to say what they think, to ask for things to be changed and give their ideas.
- The Tenants group meet regularly at Consortium offices.
- They can be contacted at the Consortium Office on (01792) 646640.
- The West Glamorgan Forum Advocacy Project
- This project can help people speak up about the services that they use they can be contacted on (01792) 646573
Professionals outside the Consortium
My Social Worker or Community Nurse
My Social Worker or Community Nurse can help me if I don’t understand something about the way that the Consortium is supporting me.
They will also help me to make complaints if I don’t want to speak to any Consortium staff about myself.
Other health professionals
I may also get help from other people who can help me get the most out of living in the Community.
These people include:
These people include:
- Physiotherapists
- Occupational Therapists
- Speech and Language Therapists
- Psychologists
These people are usually not employed by the Consortium. I can get their help by speaking to my Social Worker or Community Nurse.
I might want to contact them I can do this by post or phone:
Bro Morgannwg NHS Trust
Trust Headquarters,
71 Quarella Road
Bridgend.
CF31 1YE
Telephone Number:- 01656 752752
The Care Standards Inspectorate for Wales
The Care Standards Inspectorate for Wales is there for people who live in Registered Care or Supported Living. I can talk to them about any concerns or problems that I have. They will also visit me to talk to me about my service.
I might want to contact them I can do this by post or phone:
South West Wales Regional Office
Unit C and D, Tawe Business Village
Swansea Enterprise Park
Swansea.
SA7 9LA
Telephone Number:- (01792) 310420
What information should I have when using Consortium services?
My Keyworker should give me these booklets when I first start using Consortium services.
- TheConsortium Service User Guide and Statement of Purpose.
- Complaint and Compliments Procedure.
Some of these booklets are available as a CD or video. I can ask my staff to get these for me.
Other Information I can have from the Consortium:
- Copy of most recent inspection report from either the CSIW or The Local Authority team.
- Detailed information on other Consortium Policies.
- Quality assurance information produced by the Consortium.
- If I want this information I can ask my staff to get it for me.
If I want this information I can ask my staff to get it for me.
The Consortium hope you find this Service User Guide interesting & it gives you the information that you need.
The Consortium also hope that you enjoy using the services that they provide.