Social Services in Swansea... ...
Swansea Social Services provides services for people who need:
- Support to live independent lives
- Care - someone to look after them
- Protection from harm
Often we work in partnership with other organisations in the area to provide these services.
We also work with people who care for relatives or friends to support them in that caring role.
Getting support from Social Services
People receive support from Social Services after a professional assessment of their needs. This helps us to work out what kind of support would be most helpful. We use a set of rules called eligibility criteria to help us to work out who qualifies for help, and whose needs are most urgent. Unfortunately we are not able to provide help for everyone who asks for it.
Assessment and advice are free, but there is a charge for some of our services. Charges are usually based on how much you are able to pay.
Some people prefer to purchase a service that suits their individual needs better than having services provided. We may be able to make a Direct Payment to you so that you can do this.
Comments and complaints
We welcome any comments about our services – good or bad. We are interested to hear how we could do things better, and we like to know when we are doing well.
You can contact our Complaints Officers on:
Tel: 01792 637345
Email: complaints@swansea.gov.uk
If you don’t speak much English
Just tell us your name, the telephone number you are calling from and the language you speak. We will call you back as soon as possible with an interpreter who speaks your language.
Contact Us...
Use the telephone numbers or email addresses listed in this leaflet to contact the most appropriate service.
If you are not sure who to contact please call 01792 636110 or email social.services@swansea.gov.uk
In an emergency outside normal working hours, use this number to contact the Social Services Emergency Duty Team.
Tel: 01792 775501
Email: EDT@swansea.gov.uk
Children and families
Confidential help, family support services, child protection, fostering and adoption.
Tel: 01792 635700
Email: access.information@swansea.gov.uk
Older people and people with physical or sensory disabilities
Home care, residential or nursing care, intermediate care, community meals, home adaptations and equipment, day care services, community alarms, Blue Badges.
Tel: 01792 636519
SMS: 07796 275412
E-mail: IntakeOPDS@swansea.gov.uk
People with learning disabilities
Residential, respite, community and day services, support and advice.
Tel: 01792 614100
Email: community.support.team@swansea.gov.uk
Or find out more at:
www.swansealives.org.uk
People with mental health problems
Confidential advice, assistance, counselling, day services. There are four area teams, each comprising Social Services and NHS staff. Contact the team for the area where you live.
West Swansea, Gower, Townhill. Tel: 01792 469600
Central Swansea, Mayhill, St Thomas, Bonymaen. Tel: 01792 517853
Fforestfach, Penlan, Blaenymaes, Gorseinon, Loughor. Tel: 01792 899909
Morriston, Llansamlet, Birchgrove, Lower Swansea Valley. Tel: 01792 841435
Substance Misuse
Help lines for alcohol and drug misuse.
West Glamorgan Council on Alcohol and Drug Abuse. Tel: 01792 472519
Swansea Drugs Project. Tel: 01792 472002
Vulnerable adults
For any concerns about abuse and/or neglect of people who are vulnerable because of physical or mental disability.
Tel: 01792 636278
Email: pova@swansea.gov.uk
Find out more about all our services...
Find out more about all our services and our other leaflets on our website http://www.swansea.gov.uk/socialcare
Swansea Social Services and personal information
When you are in touch with Social Services, we will keep information about you in written records and computer files. For a factsheet about how we handle your personal information phone 01792 636693.
This information is also available in alternative formats, such as large print, on audiotape, in Braille, or electronically. Please phone 01792 636693 for copies. January 2009
Last Updated: 30 January 2009