About this factsheet
The City and County of Swansea’s Social Services Learning Disability Services provides a range of residential services to adults with a learning disability. This factsheet gives brief details of the different services and what they offer.
How do I access services
To access all the services identified you will need to get in contact with the Community Support Team. You can contact them on 01792 614100. A nurse or social worker called a care manager will come and talk to you and your carer or advocate. They will spend time getting to know you, and find out about any difficulties you have. This is called an assessment.
Your needs, and how best to support you, will be agreed with you and your carer or advocate. This is written down and called a care plan. You and your carer will be given a copy of the care plan to keep. The care plan will tell you which service(s) you can go to. This may also depend on where you live.
A review of your needs and how these are to be met will be undertaken annually.
Emergency and temporary accommodation
- Maesglas Community Support Unit, Maesglas Road, Gendros, Swansea SA5 8BH
The service has 10 places available and is open throughout the year.
The service provides planned temporary accommodation to you if you are unable to stay in your own home. Your skills and abilities will be assessed, to ensure any identified accommodation is appropriate to your needs and abilities.
The service also provides emergency accommodation if you become homeless. The service will undertake a five day assessment to ensure the service can meet your current needs and will then undertake further assessment of skills and abilities to ensure any identified accommodation is appropriate to your needs and abilities.
Most individuals access other services during the day.
Staffing
The service is overseen by a Residential Services Manager and managed by 1 Manager, with 2 Senior Residential Care Officers and 430 Residential Care Officer hours.
Respite Services
There are three respite services.
- Acacia Road Respite Home,
21, Acacia Road, West Cross, Swansea, SA3 5LF
accommodating 6 people a night. - Alexandra Road Respite Home,
70-72 Alexandra Road, Gorseinon, Swansea, SA4
accommodating 6 people a night. - Glanyrafon Gardens Respite Home,
2a Glanyrafon Gardens, Sketty, Swansea, SA2 9HX
accommodating 3 people a night.
These services offer planned and emergency short stays for you and a break for your carers. Glanyrafon Gardens provides respite if you also have additional sensory and physical disabilities. Otherwise, depending on where you live, you will use either Acacia Road or Alexandra Road. All services offer a range of social activities during your stay – access to local community based activities , visits to pubs, cafés shopping trips, bowling and snooker . Throughout the summer we also arrange day trips to a chosen venue and outings to the beach. In-house activities include beauty sessions, relaxation use of sensory equipment, videos, music etc.
Staffing
The service is overseen by a Residential Services Manager and each service is managed on a daily basis by a Senior Residential Care Officers with 257 Residential Care Officer hours in Acacia, 298 Residential Care Officer hours in Glanyrafon and 280 Residential Care Officer hours in Alexandra Road. The services are open throughout the year, although there may be occasions when the home is closed for a day e.g. training.
All four residential services are registered under the Care Standards Inspectorate for Wales.
Other information from Social Services which you may find useful
- Community Support Team for people with a Learning Disability
- Getting Help from Social Services: a guide to Assessment and Eligibility
- Carer’s Needs Assessments and Support for Carers of Adults
For free copies of these factsheets, please ask your care manager or phone 01792 636693.
Swansea Social Services and personal information
When you are in touch with Social Services, we will keep information about you in written records and computer files. We will keep this information confidential, except where we need to share it with people providing you with care, or to protect other people.
You have a right to ask to see records we keep about you.
We can give you more information about how we handle personal information. Phone 01792 636693 for the factsheet Your Personal Information.
Comments and complaints
We welcome any comments about our services – good or bad. We are interested to hear how we could do things better, and we like to know when we are doing well.
If you are unhappy with the services you receive, we encourage you to make a complaint. Full details are given in the factsheet ‘Making a comment, complaint or compliment about Social Services.’ For more advice or information about making a complaint, you can contact our Complaints Officers on 01792 637345.
This information is also available in alternative formats, such as large print, on audiotape, in Braille, or electronically. Please phone 01792 636693 for copies.
Factsheet: 024c/October 2006