About this factsheet
The City and County of Swansea’s Social Services Learning Disability Services provides a range of community services to adults with a learning disability. This factsheet gives brief details of what the community services offer.
How do I access services
To access all the services identified you will need to get in contact with the Community Support Team. You can contact them on 01792 614100. A nurse or social worker called a care manager will come and talk to you and your carer or advocate. They will spend time getting to know you, and find out about any difficulties you have. This is called an assessment.
Your needs, and how best to support you, will be agreed with you and your carer or advocate. This is written down and called a care plan. You and your carer will be given a copy of the care plan to keep. The care plan will tell you which service(s) you can go to. This may also depend on where you live.
A review of your needs and how these are to be met will be undertaken annually.
The Flexible Support Service
The Flexible Support Service, based at 116, Eaton Crescent, Uplands, Swansea. SA1 4QR, provides a range of services that offers opportunities for users of the service to maintain and develop their skills, abilities and knowledge to live more independently in the community.
The service provides the following:
- Support for individuals who live independently or are planning to move to independent living, by providing training and guidance to access local services including health care and education. Staff work with individuals within their local communities.
- Individual on-going support for elements of daily living that will enable the individual to continue to live independently, e.g. budgeting of personal finances.
- Emergency short-term support when there is no appropriate alternative service available.
- Short-term support to an individual starting a day service or respite facilities where additional needs have been identified.
- Social clubs during the day and evening offering individuals a chance to meet people and join in social and community activities based in local communities. These include leisure, fitness, and cultural opportunities e.g. cinema, museum visits. In house activities include arts and crafts, bingo, quizzes.
The service is available 7 days a week.
Staffing
A Day Service Manager is responsible for the Service. The service also has 1 Senior Day Service Officer, 3 Day Service Officers and 198 Day Support Workers hours.
Community Nurses, District Nurses, Physiotherapists, Occupational Therapist and Speech and Language Therapists are also available to assess particular health needs and offer guidance and support to individual service users, their carers and staff.
Each user of the service will be allocated a key worker.
Other information from Social Services which you may find useful
- Community Support Team for people with a Learning Disability
- Getting Help from Social Services: a guide to Assessment and Eligibility
- Carer’s Needs Assessments and Support for Carers of Adults
For free copies of these factsheets, please ask your care manager or phone 01792 636693.
Swansea Social Services and personal information
When you are in touch with Social Services, we will keep information about you in written records and computer files. We will keep this information confidential, except where we need to share it with people providing you with care, or to protect other people.
You have a right to ask to see records we keep about you.
We can give you more information about how we handle personal information. Phone 01792 636693 for the factsheet Your Personal Information.
Comments and complaints
We welcome any comments about our services – good or bad. We are interested to hear how we could do things better, and we like to know when we are doing well.
If you are unhappy with the services you receive, we encourage you to make a complaint. Full details are given in the factsheet ‘Making a comment, complaint or compliment about Social Services.’ For more advice or information about making a complaint, you can contact our Complaints Officers on 01792 637345.
This information is also available in alternative formats, such as large print, on audiotape, in Braille, or electronically. Please phone 01792 636693 for copies.
Factsheet: 024/October 2006